Is Alexa.com related to the Amazon Echo device?

No, Alexa.com is a company that provides competitive analysis and SEO tools and is a subsidiary of Amazon.com. We do not provide support or services for the Amazon Echo product. The Amazon Echo is a great product, but it is offered by Amazon instead of Alexa.com.

If you need help with the Echo, please contact Amazon for support at http://www.amazon.com/gp/help/customer/display.html.