To cancel your non-Agency subscription at www.alexa.com
- Go to your Account Management page.
- Login with the same account you used to sign up for the subscription.
- Select 'Manage Subscription' under the plan you would like to cancel the subscription for.
- Select 'Cancel Subscription.'
- Read the prompt onscreen, if you would still like to cancel select 'Cancel Subscription.'
Note that if you skip step 5 your subscription will not be canceled.
To cancel your Agency subscription at hub.alexa.com
- Go to your Project Hub.
- Login with an Admin account on your Agency.
- Go to your Account Settings page.
- Select the "Cancel plan" link in the lower-right of the plan details.
- Select a cancel reason in the dropdown.
- Press the blue "Cancel my subscription" button.
Note that if you skip step 6 your Agency subscription will not be canceled.