How do I cancel my subscription?

To cancel your non-Agency subscription at www.alexa.com

1. Go to your Account Management page.
2. Login with the same account you used to sign up for the subscription.
3. Select 'Manage Subscription' under the plan you would like to cancel the subscription for.
4. Select 'Cancel Subscription.'
5. Read the prompt onscreen, if you would still like to cancel select 'Cancel Subscription.'

Note that if you skip step 5 your subscription will not be canceled.

 

To cancel your Agency subscription at hub.alexa.com

1. Go to your Project Hub.
2. Login with an Admin account on your Agency.
3. Go to your Account Settings page.
4. Select the "Cancel plan" link in the lower-right of the plan details.
5. Select a cancel reason in the dropdown.
6. Press the blue "Cancel my subscription" button.

Note that if you skip step 6 your Agency subscription will not be canceled.