If you are seeing a charge you do not recognize and do not have an Alexa account, please send the following information to us at billing [at] alexa.zendesk.com and we will take appropriate action.
- The date of the charge.
- The amount of the charge.
- The last 4 numbers of the credit card that the charge is appearing on.
If you already have an Alexa account, please submit a help ticket for faster service.